Sub-processors

Effective 22 August 2026

These are the third-party services we use to run Ridgepole. Each receives only what it needs for its function and may not use it for its own purposes. We publish the list in full, including where each one stores data.

Current sub-processors

Provider	What it does	What it receives	Where
Google (Firebase)	Sign-in and authentication; storage of uploaded files	Email addresses, authentication credentials, photographs, documents	United States
Stripe	Subscription billing, and payments our customers take from their clients	Billing contact details, payment card data (entered directly with Stripe, we never receive card numbers), payout account details for connected contractors	United States, Ireland
Resend	Transactional email, magic links, invitations, notifications, reminders	Recipient name and email address, message content	United States
OVHcloud	Servers and database running the application	All application data	Beauharnois, Quebec, Canada
Backup storage provider	Encrypted off-site database backups	Encrypted copies of all application data	To be confirmed at launch
Twilio Only if enabled	SMS notifications	Mobile number, message content	United States
Intuit (QuickBooks) Only if enabled	Accounting synchronisation	Customers, invoices, payments and cost records, only for contractors who connect it	United States

Optional services

Rows marked Only if enabled receive nothing unless a contractor turns that feature on. SMS notifications are off unless configured. QuickBooks receives data only after a contractor completes the connection themselves, and only for that contractor’s account.

What we do not use

We run no third-party analytics, advertising networks, session recording, or marketing trackers, not in the application, and not on our public website. No provider on this list receives data for advertising, and we do not sell personal information to anyone.

Where your data sits

The application database, which holds your projects, budgets, contracts, change orders and invoices, runs on servers in Beauharnois, Quebec.

Several other providers store data in the United States. That includes uploaded photographs and documents, which are held in Firebase Storage, as well as billing, email and SMS. So we do not claim that all of your information stays in Canada, because it does not. Information held in another country is subject to that country’s laws and may be accessible to its courts and law enforcement. See section 6 of our Privacy Policy.

Changes to this list

We will update this page before a new sub-processor begins handling personal information, and notify account holders by email at least 30 days in advance where the change is material. To be told about changes, write to privacy@ridgepole.ca.