Terms of Service

1. These terms

These terms are an agreement between you and Ridgepole INC. (“Ridgepole”, “we”), based in Canada. By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

You must be of the age of majority in your province or territory and use Ridgepole for business purposes.

2. The service

Ridgepole is hosted construction management software: estimating, proposals, project and budget tracking, field logs, subcontractor management, invoicing, and client and subcontractor portals. We provide it on a subscription basis.

We may add, change or remove features. If we remove something you materially depend on, we will give at least 30 days’ notice by email.

3. Accounts

You are responsible for what happens under your account, for keeping credentials secure, and for the conduct of the users you invite. Tell us promptly at security@ridgepole.ca if you believe an account has been compromised.

You are responsible for having the right to enter the information you put into Ridgepole, including your clients’, employees’ and subcontractors’ personal information, and for giving those people whatever notice or obtaining whatever consent the law requires of you. This matters particularly for time-tracking location capture: see the Privacy Policy.

4. Fees and billing

• Subscriptions are billed monthly in advance, in Canadian dollars unless stated otherwise.
• Applicable GST/HST/PST is added.
• Fees are non-refundable except where these terms or the law say otherwise. Cancel any time and you keep access to the end of the period you have paid for.
• Moving to a higher plan takes effect straight away, and the difference for the rest of the current billing period is charged then. Moving to a lower plan takes effect at your next renewal, and you keep your current plan until then. We do not refund or credit part-months when you cancel or move to a lower plan.
• We will give at least 30 days’ notice by email before any price increase. It takes effect at your next renewal.
• If payment fails we will retry and notify you. Persistent non-payment may lead to suspension, and eventually to closure under section 11.

5. Payments you take from your clients

Ridgepole lets you accept payment from your own clients through Stripe. If you use this:

• You enter into a separate agreement with Stripe and must satisfy their verification requirements. We cannot waive them.
• Funds move between your client and your Stripe account. Ridgepole never takes custody of them.
• Stripe charges its own fees, which are theirs to set and disclose.
• We are not a party to the contract between you and your client. Disputes about the work, the amount, or whether it is owed are between you, your client, and where relevant Stripe. We are not a bank, a money transmitter, an escrow agent or a collections service.

6. Client financing referrals

If you turn on client financing, Ridgepole shows your clients a link to a lender that you choose, in their client portal, beside an unpaid invoice or an open proposal listed there. That link is the whole of our part:

• Ridgepole is not a lender, a broker, or an agent of any lender. We do not arrange credit, and we do not choose or recommend a lender or a loan.
• We are not paid per referral or on any loan, by the lender or anyone else. Your subscription pays for the software, which includes the option to show this link.
• We do not make or influence credit decisions, and we never see your client’s application.
• We are not responsible for the lender’s terms, rates, credit checks, decisions or conduct.
• You are responsible for choosing your lender, for your agreement with them, for the link you configure, and for any obligation that applies to you when you refer your clients to them.

For accounts opened before 27 September 2026, this section applies once you accept it. Ridgepole asks you to accept it when you turn client financing on.

7. Your data

Your project data belongs to you. We claim no ownership. You grant us only the licence needed to host, process, back up and display it in order to run the service, and to do so through the providers listed at /subprocessors.

You can export your data at any time while your account is active. On closure it is available for export for 30 days, then deleted as described in the Privacy Policy.

We may use aggregated, de-identified statistics, figures that cannot identify you, your business, your staff or your clients, to improve the software. We do not use your project data to train machine learning models.

8. Financial figures are not professional advice

This section is important, so it is stated plainly rather than buried.

Ridgepole performs calculations and suggests default values, including statutory holdback percentages, lien periods, and sales-tax rates that vary by province, to save you typing. These are starting points offered for convenience, not verified statements of law. Legislation changes, rates change, and the correct figure depends on your contract, your province, and facts we do not know.

Verify every figure that carries legal or financial consequence against the current legislation, the relevant tax authority, or your own accountant or lawyer, before relying on it. Where the software shows you where a default came from, that is information, not a warranty that it is current or correct.

Ridgepole is not an accountant, a bookkeeper, a tax adviser or a law firm, and nothing in the software is accounting, tax or legal advice. You remain responsible for the accuracy of your estimates, invoices, holdback, tax remittance and statutory filings.

9. Acceptable use

You may not use Ridgepole to:

• Break the law, or infringe anyone’s rights
• Upload malware, or attempt to breach or probe our security or another customer’s data
• Send unsolicited bulk email through our sending infrastructure
• Resell or white-label the service without our written agreement
• Interfere with the service’s operation or place unreasonable load on it

10. Availability

We work to keep Ridgepole available and to hold recoverable backups, but we do not offer a contractual uptime guarantee at current subscription tiers. The service may be unavailable for maintenance, or because of failures at providers we depend on.

Ridgepole is not a system of record for legal or safety compliance. Keep your own copies of anything you are legally required to retain, signed contracts, lien documentation, insurance certificates, safety records.

11. Suspension and termination

You may cancel at any time from your account settings. We may suspend or close an account for non-payment, for a breach of section 9, or where we are legally required to. Except for serious misuse or a legal requirement, we will give notice and a reasonable chance to put it right, and we will always allow the 30-day export window in section 7.

12. Warranties and liability

The service is provided “as is”. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the extent the law allows, Ridgepole is not liable for indirect, incidental, special or consequential loss, or for lost profits, lost business or lost data, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not permit certain exclusions, in which case they do not apply to you.

13. Indemnity

You will indemnify Ridgepole against claims arising from your use of the service in breach of these terms, from your infringement of a third party’s rights, or from your handling of personal information you entered into the service.

14. Changes to these terms

We may update these terms. Material changes are notified by email at least 30 days before they take effect. Continuing to use the service after that means you accept them; if you do not, cancel before they take effect and we will refund any unused prepaid period.

15. Governing law

These terms are governed by the laws of the Province of Manitoba and the federal laws of Canada applying there. The courts of Manitoba have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing here removes a consumer protection right available to you where you live.

16. Contact

Ridgepole INC.
Canada
hello@ridgepole.ca