Support

Signed in to Ridgepole?

Use Help inside Ridgepole: it sends us a message with the page you were on, so we can find the problem faster.

The Ridgepole phone app

The phone app is for the crews of companies that use Ridgepole. Your company creates your account and sends you an invite by email; there is nothing to buy and no sign-up in the app.

• Signing in. Open the invite on your phone and choose a password, then sign in with your email. Forgot it? Tap “Forgot password” on the sign-in screen.
• No signal. Everything you do is saved on your phone first and sends by itself when you have signal again. The Waiting to send screen (from Today or Me) shows what has not sent yet, and lets you save any of it to your Photos.
• Camera, location and notifications. The app asks before it uses each one. Your location is saved only when you clock in or clock out, and the office sees it on that shift. Ridgepole never follows you at any other time.
• Signing out. Anything not sent yet stays on the phone and sends when you sign in again.
• “Your company uses Ridgepole in the browser”. Your company’s plan does not include the phone app. Ask the office.

Deleting your account

In the phone app: Me, then Delete my account. Without the app, or for a whole company, see Delete your account.

Privacy

What Ridgepole keeps and why is in our Privacy Policy. Privacy questions go to privacy@ridgepole.ca.